Return & Refund Policy

Applicable to all purchases made through vaishaliagarwal.com, our Hyderabad flagship, and authorised pop‑ups.

1. Made‑to‑Order Promise
Every Vaishali Agarwal garment is hand-cut, hand-finished, and created only after you place an order. Because of this bespoke production model, we do not offer refunds, returns, exchanges, or store credits once an order is confirmed.

2. Sizing & Fit
A comprehensive size chart appears on each product page.

For customized measurements, please reach out to us at +91 9908348333. 

Kindly note: Because each piece is individually crafted to the size you approve, we cannot accommodate post‑production size changes.

3. Exception—Transit Damage or Manufacturing Fault

We will accept a return only if:

• The item arrives with a manufacturing defect, or
• The parcel is physically damaged in transit.

What to do:

• Take clear photographs and videos of the fault/damage as soon as you unbox the parcel.
• Email the images and videos, order number, and a brief description to vaishalikaalii.online@gmail.com within 24 hours of delivery.
  
  Our team will review the claim and respond with the next steps (repair, replacement, or credit) within 2 working days.
  Items reported after the 24‑hour window or without photo evidence will not qualify for inspection.

4. Non‑qualifying Scenarios

Returns will not be accepted for:

• Colour variations due to screen settings or studio lighting.
• Minor irregularities in weave, print, or embroidery that are inherent to hand‑crafted processes.
• Size or fit issues arising from incorrect measurements provided by the customer.